Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a brand we cover? We'd rather hear about it than let inaccurate information sit on the page. Here's how to reach us and what we can actually help with.

How to reach the team

The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busier periods can push that out slightly. There's no live chat or phone line at present, so email remains the best route for anything from a quick question to a detailed report.

What we can help with

• Corrections or updates to information on any of our casino write-ups, including offer terms, ratings or licensing details that may have changed
• Questions about how we assess and rank the sites listed on this site
• Feedback on your own experience with a brand we've covered, whether that's a smooth withdrawal or a frustrating support ticket
• General enquiries about the site, its content, or how it's put together
• Reports of broken links, outdated bonus terms, or anything else that looks off

What we can't do

We're a comparison and review resource, not a casino operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or intervene directly in a disagreement between you and a gambling site. Those matters need to go to the operator's own support team or, where relevant, whichever licensing authority applies to that specific site.

If your enquiry is actually about managing your own gambling, including self-exclusion or setting limits, our Responsible Gambling page is a better starting point than emailing us directly, as it covers the tools and support options available.

Before you write in

A few things that help us answer faster:

1. Tell us which page or brand your message relates to, including the name if it's about one of the sites in our rankings such as Betmica, Kikibet or Betninja
2. Include screenshots or dates if you're reporting an error or an outdated offer
3. Keep account-specific details, like passwords or payment card numbers, out of any message you send us
4. Check our Non GamStop Casinos 2026 - Best Online Casinos UK page first, in case the answer to a general question is already covered there

Who's behind the site

You can find more on how Non Gamstop Casinos approaches its research and ratings, along with the people involved, on our About Us page. Our terms of use, including how the site's content should and shouldn't be relied upon, are set out in the Terms and Conditions.

Gambling should always be treated as entertainment rather than a way to make money, and all the sites we cover are intended for readers aged 18 and over.